Whitney PC Repair - Waco - An OverviewNeither my husband nor myself had assistance with the time we activated our phones, Wednesday, to Monday (five times), but stored staying promised by Customer care it had been since our numbers had been ported in as well as towers had been just having a while to choose up the strains. Untrue!! I went into this retailer to obtain a refund as well as girl Performing was Quite RUDE, would not allow us to talk without slicing us off, and complained regarding how they would now not be capable to resell the phones. NOT my problem! She then advised me I couldn't get refunded for my scenario also procured that day, stated how it would match her cell phone, after which it disappeared! She hardly ever apologized for ‘losing’ it, just said “I really don’t determine what I did with it. Oh effectively…you didn’t want it in any case, suitable?” UM Hi there…I Paid out FOR IT.
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Consequently I've blocked any cell phone Get in touch with from Metro PCS in my cellular phone. Also Because of this, I won't ever subscribe using your support. No likelihood in hell.
I went to the store and I was advised around the cellphone by a customer care consultant and he or she mentioned they have been dealing with a community problem and it absolutely was impacting more people than simply me. I am nevertheless without service and tomorrow is a vacation, so Im not way too sure I will have services by tomorrow either. I'm calling the corporate Business and also the CEO of the business simply because That is unacceptable. Extremely displeased buyer.
WOW. At this time I just want my old support provider back and not be worried about the $eight per month savings. Not definitely worth the customer service nightmare. I am at the moment Performing in an Government consumer treatment capacity for another substantial corporation and would immediatly remove an agent for that sort of actions. The supervisor came from the rear of The shop and listened to me asking a person for your lady’s identify and did not hassle to interject in any respect. He sat at a work station and just yelled “up coming”…WOW yet again…I’m endeavoring to devote extra money or get what I originally paid for to operate which is what I get?? I’m confident which i wont listen to back but this Discussion board is apparently the only real way to generate Get in touch with as no other cellular phone numbers or e-mails are posted.
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January twenty five, 2014 at 5:59 pm I've two phones with metro PCS. The telephones have been bought for my two young children. Each time I identified as to make a payment, or tried to produce a payment it took At least thirty minutes. Their process is not person friendly. In November I paid which has a cc and chose to set the cc inside the e-wallet. I then forgot the login details and known as metro to discover if they could support me unlock the account and change my log-in info. They reported they could not and that a technician would have to be notified. The technician was imagined to give me short term code making sure that I could alter the log-in details. They were being designed to text me Together with the temp. password. They by no means did. I called back, we revisited exactly the same discussion. I was not about to pay out with a different card right up until they made a decision to take the previous one particular off. All over again they said a technician must ship me a temp. password. They restored the telephones for forty eight hours this time, even though informing me that the technician had 24-seventy two hours to reply. This time I did acquire the text information, but the process nonetheless didn't work. I referred to as all over Visit Your URL again inquiring them if they could just remove the card off. Lastly they determined that they might clear away the card from the e-wallet. I attempted to pay the Invoice, my payments would not undergo simply because I cancelled my e-wallet account. I tried 2 times Together with the card range that was around the e-wallet and 2 times with a distinct card. the final two payments went through, While their system previously notified me which the 3rd payment was not taken both.
The man that was find helping me was a Tall Black Male 35-40yrs of age. He explained to me I'd to acquire an accent to get the telephone. I instructed him display me a bit of paper or something that claims that, mainly because Not one of the symptoms explained that, which I realized he was lying. So I claimed allow me to speak with the manager, he claimed that he could well be with me as soon as he’d complete his lunch. Wow!!! So I left The shop and didn’t acquire the telephones. However I did go to a different keep they usually ported equally my quantities for me. These two men shouldn't be working inside of a MetroPCS retail store coping with buyers, they each needs to be fired. How would you deal with a shopper like that? Possibly since I used to be white plus they were getting racist. I need an individual from MetroPCS to complete one thing concerning this asap!!!!
I built my thoughts up proper then I might now not use Metro PCS … so now I am Trying to get my OLD Metro PCS mobile phone unlocked simply because Based on Every person I’ve talked on the $a hundred.00 new phone can’t be unlocked unless I have assistance with Metro for ninety days on that cell phone …. that is a load of bull….I PAID FOR MY Telephone UP Entrance….I am not leasing that cellphone, it wasn't presented to me, I purchased IT WITH MY HARD EARNED Dollars ….. and now, no one seems in order to unlock my old Metro telephone; we’ve used the useful “unlock device” button to the cellphone; we’ve employed a non Metro SIMS card; we’ve rebooted the mobile phone … but it really continue to can’t be unlocked ….
Possibly In case the CS reps would end examining the scripts while I am speaking they might truly listen to the problem and resolve it.
January 8, 2015 at 9:38 am We are already purchaser for a long time, due to the fact ya’ll commenced advertising in Corpus Christi, Texas and we have been instructed regardless of the our program would not adjust, perfectly you corporation has LIED! we have purchased new telephones and every time our approach transform but like your rep Sandra #8413 explained we have been Fortunate to have other reps give us the reductions. my son only in the near past purchase a mobile phone and a pricey a person at that, and our approach changed went from $75 to $a hundred and five and Sandra would not alter us again just advised us that we were being lucky and Once i requested if I could speak with her boss she recommended me she didn’t have a boss, then requested if I could have the quantity to corporate Business office she advised me she couldn’t give that info for personal use, which that didn’t sound right to me.
July 25, 2017 at nine:05 pm I never Typically create to corporate places of work but this rep was totally out of line. My husband known as Metro PCS at close to 7:30 p.m. He named for getting the knowledge needed to transfer his amount over to T-Mobile. The main agent we spoke with was so very rude. He was Talking so quick that we didn’t comprehend what he was saying. We requested him with the account selection and he asked us why we would have liked it. My husband told him he just desired it. The rep gave us the account number as we questioned. Then we requested him Is that this all we required to transfer the selection. He stated in such a impolite and arrogant why that he doesn’t know and we would have to phone TMobile. We ended up like…..ok….
I in no way web link observed it. I used to be lied to and duped. I known as the retailer they usually claimed it says it is refurbished around the receipt so there's great site nothing they are able to do. I asked for the operator and talked to some Mike, they'd not give me his last identify. Following expressing my anger he eventually agreed to give me my money back, nonetheless, After i went there they billed me a $forty seven.eighty one restocking cost which he claimed very little about in excess of the mobile phone. So it Price my daughter $15 do activate the new cellphone then $30 to reactivate her previous a person yet again, moreover the re-stocking fee for a total cost of $ninety two.eighty one and I have nothing. They're liars and use deceitful methods and it has given your title a bad name.
By now I’m beginning to get a little bit upset and it’s showing. Then an individual comes up boastfully telling me she’s the manager And that i experienced to obtain a next page situation or perhaps the cellphone wasn’t leaving The shop, expressing it absolutely was a rule (Truly???), she was outright impolite, unpleasant and very unprofessional, not forgetting the opposite consumers were seeing this. She of course demands instruction, simply because the only thing she’s controlling, is tips on how to operate consumers off. With that said, I gave a couple of selection words myself and still left.